“No Strings Attached” — What does that mean?

We don’t believe in locking you into long-term contracts. Rent for as long—or as short—as you need. Whether you’re exploring for two months or playing for four years, your rental stays flexible. Simply cancel your subscription when you’re ready to return the instrument.

How does the rental process work?

It’s simple:

1. Add two items to your cart — the Instrument Rental Subscription and the Instrument Deposit.

2. Once your order is placed, we’ll ship your instrument safely in a protective box (please save this box for return shipping).

3. Enjoy your instrument for as long as you’d like!

4. When you’re ready to return it, cancel your subscription on the website or contact us. We’ll get you squared away and send you a return label.

   After the instrument is received and inspected, we’ll refund your deposit minus the return shipping cost.
   

How does shipping and returns work?

Your initial shipping cost will be added to your deposit at checkout.
When you want to return your instrument, we’ll provide a prepaid return label—just pack it and the accessories back up in the original box. The return shipping cost will be deducted from your deposit refund.

What if something breaks or gets damaged?

We understand that accidents happen! Minor wear and tear is expected and covered under your rental.
However, significant damage, missing parts, or loss of the instrument may affect your deposit refund. If you experience a problem, just reach out—we’ll work with you to find a fair solution.

What’s included with my rental?

Every rental includes:

• The instrument itself

• A medium-weight travel case

• A tuning key

• A spare set of strings